Frequently Asked Questions

What should I do if we’re traveling out of town and my child becomes sick?

If this occurs during regular office hours, please call our office. We will help you assess the situation and determine what course of action, if any, is necessary. Please note, however, the doctor will not be able to prescribe any medication without seeing your child.

If this occurs after our office is closed, you may seek care at a local pediatrician’s office, walk-in clinic or emergency room. Many insurance companies also have an out of area phone number that you can contact for more information. Call the member services number on your insurance card for assistance in locating a participating provider.

If my child sees a doctor or nurse practitioner who is not our regular doctor, will our insurance pay?

Yes, as long as the doctor or nurse practitioner who saw your child is a provider in your health care plan the insurance company will pay. If you have questions regarding a doctor’s participation in your health plan, be sure to ask one of our staff members before you register. This will avoid any misunderstanding if the claim is rejected.

Do you have separate waiting areas for sick and well children?

Yes, our offices provide separate waiting areas for sick and well children.

When do I pay my co-pay?

We require all payments at the time of service, including co-pay, co-insurance, deductible, and any outstanding balance. Most of our offices don't require check-out, so all payments are collected at check-in.

Should my teenager have a physical each year?

Yes, we recommend that adolescents have a physical once a year. Routine exams give your teenager an opportunity to receive reliable answers to questions he/she may feel uncomfortable asking you or another adult. This exam also allows the provider to discuss with your teenager the normal occurrences of puberty and the importance of a healthy lifestyle.

If my child is sick, how soon will the doctor see him/her when I call for an appointment?

If your child is sick, we will see him/her on the same day you call.

Do your offices have nurse practitioners?

The Alliance does employee nurse practitioners. However, not all of our offices have nurse practitioners. Please contact your specific office to inquire if it utilizes the services of a nurse practitioner.

Nurse practitioners are registered nurses who have completed advanced training in well-care and routine childhood illnesses. A nurse practitioner works in collaboration with our pediatricians and can handle the majority of your child’s needs.

Are your doctors taking new patients?

Yes, all of our doctors are accepting new patients. There are exceptions on certain insurance plans because we are limited on the number of patients we can accept from those plans.