Frequently Asked Questions | Pediatricians in Tampa Bay | Offices in Hillsborough, Pasco, and Pinellas

Frequently Asked Questions

What should I do if we’re traveling out of town and my child becomes sick?

If this occurs during regular office hours, please call our office. We will help you assess the situation and determine what course of action, if any, is necessary. Please note, however, the doctor will not be able to prescribe any medication without seeing your child.

If this occurs after our office is closed, you may seek care at a local pediatrician’s office, walk-in clinic or emergency room. Many insurance companies also have an out of area phone number that you can contact for more information. Call the member services number on your insurance card for assistance in locating a participating provider.

If my child sees a doctor or nurse practitioner who is not our regular doctor, will our insurance pay?

Yes, as long as the doctor or nurse practitioner who saw your child is a provider in your health care plan the insurance company will pay. If you have questions regarding a doctor’s participation in your health plan, be sure to ask one of our staff members before you register. This will avoid any misunderstanding if the claim is rejected.

When do I pay my co-pay?

We require all payments at the time of service, including co-pay, co-insurance, deductible, and any outstanding balance. Most of our offices don't require check-out, so all payments are collected at check-in.

Should my teenager have a physical each year?

Yes, we recommend that adolescents have a physical once a year. Routine exams give your teenager an opportunity to receive reliable answers to questions he/she may feel uncomfortable asking you or another adult. This exam also allows the provider to discuss with your teenager the normal occurrences of puberty and the importance of a healthy lifestyle.

If my child is sick, how soon will the doctor see him/her when I call for an appointment?

If your child is sick, we will see him/her on the same day you call.

Are your doctors taking new patients?

Yes, all of our doctors are accepting new patients. There are exceptions on certain insurance plans because we are limited on the number of patients we can accept from those plans.