Frequently Asked Questions | Pediatricians in Tampa Bay | Offices in Hillsborough, Pasco, and Pinellas

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Frequently Asked Questions

Are your doctors taking new patients?

Yes, all of our doctors are taking new patients.

Do your offices have nurse practitioners?

The Alliance does employee nurse practitioners. However, not all of our offices have nurse practitioners. Please contact your specific office to inquire if it utilizes the services of a nurse practitioner.

Nurse practitioners are registered nurses who have completed advanced training in well-care and routine childhood illnesses. A nurse practitioner works in collaboration with our pediatricians and can handle the majority of your child’s needs.

How far in advance do you book appointments?

We can book an appointment for you up to six (6) months in advance.

If my child is sick, how soon will the doctor see him/her when I call for an appointment?

If your child is sick, we will see him/her on the same day you call.

How far in advance should I schedule my next well visit?

We encourage you to book your well child visit at least three (3) months in advance. Well child visits are filled very quickly, therefore, the sooner you make the appointment the more scheduling options you’ll have.

Should my teenager have a physical each year?

Yes, we recommend that adolescents have a physical once a year. Routine exams give your teenager an opportunity to receive reliable answers to questions he/she may feel uncomfortable asking you or another adult. This exam also allows the provider to discuss with your teenager the normal occurrences of puberty and the importance of a healthy lifestyle.

When do I pay my copay?

We require the co-payment at the time of your visit. To make your check-out process easier, we ask for the copay at the time of check-in.

Do you have separate waiting areas for sick and well children?

Yes, our offices provide separate waiting areas for sick and well children.

If my child sees a doctor or nurse practitioner who is not our regular doctor, will our insurance pay?

Yes, as long as the doctor or nurse practitioner who saw your child is a provider in your health care plan the insurance company will pay. If you have questions regarding a doctor’s participation in your health plan, be sure to ask one of our staff members before you register. This will avoid any misunderstanding if the claim is rejected.

What should I do if we’re traveling out of town and my child becomes sick?

If this occurs during regular office hours, please call our office. We will help you assess the situation and determine what course of action, if any, is necessary. Please note, however, the doctor will not be able to prescribe any medication without seeing your child. If this occurs during hours when our office is closed, you may seek care at a local pediatrician’s office, walk-in clinic or emergency room. Many insurance companies also have an out of area phone number that you can contact for more information. Call the member services number on your insurance card for assistance in locating a participating provider.