Check out what our patients are saying about the Big Bend team! Below is a small selection of patient feedback from our 2019 Patient Satisfaction Survey, which is sent to all current patients. Results are used to help us understand and improve the patient experience at PHCA.
Please note- patient names and any identifying details have been removed for privacy reasons.
|Dr. Lee is so wonderful. She listens to our concerns; is patient, respectful, and so easy to talk to; she always has a smile on her face; and she is so knowledgeable. We feel safe with our children in her care. Our insurance has changed several times throughout the past couple of years, and Dr. Lee was no longer on our list of in-network providers. We love her so much that we didn’t care that we now have a deductible. We would gladly pay just to stay with her and the wonderful staff at her office. We want her to be with our children as they grow.|
|Dr. Liberato is always well aware of trends with my daughters and in relation to each other. She has a firm grasp on family history and is always ready to provide additional suggestions and information to help us make the best informed decisions for the wholistic health of my child, not just medical needs. She is always ready with a smile and puts my kids at ease. She works with us as a team and THAT is our number one love for Dr. Liberato, she feels like a part of our family team so much that when my youngest is upset with us for saying no to something, she tells us she is going to tell Dr. Liberato on us! Even our kids feel like she's part of the family team - that is the BEST.|
|Every dealing we have had with office, from the interview before our son was born up until now, has been nothing but fantastic.|
|Dr. Bowers never lets me leave unless I feel 100% satisfied that she explained everything to me in a way that I understand. She cares, listens and she's so loving to her patients. Best doctor we could ever ask for.|
|We love Dr. Bowers, Dr. Liberato, Dr. Lee and finally have met Brandi Torres and can't say enough good about them. I can't remember their names but we love the front office and nursing staff as well.|
|I really like that they make future appointments for us while we're being seen to save time. All staff is great. I've never liked a doctor's office so much.|
|From the immediate acknowledgement at the front window, to the nurse that communicates directly with my child to ensure she feels valuable, to the friendliness of Dr. Bowers . Everything about the Big Bend office is heartfelt and comforting.|
|All staff members are very friendly and very professional. I will highly refer my friends to use PHCA. I already have referred friends to use Dr. Bowers and the office .|