Check out what our patients are saying about the FishHawk team! Below is a small selection of patient feedback from our 2019 Patient Satisfaction Survey, which is sent to all current patients. Results are used to help us understand and improve the patient experience at PHCA.
Please note- patient names and any identifying details have been removed for privacy reasons.
|Dr. Martin and her staff have always been very thorough with us and willing to explain things to my children. They are comfortable with the doctorr and her staff, which means a great deal to me as their parent.|
|Everyone at PHCA has always been wonderful with my kids. My youngest has needed more medical care and I would not take her anywhere else. There have been numerous times staff and Dr. Roman have gone out of their way to help, or make my daughters comfortable. Dr. Roman is an excellent pediatrician. She is thorough and experienced and very easy to talk to. She’s always included my children in her exam and asked them questions, etc. Honestly- I wouldn’t take my kids anywhere else.|
|My daughter fell and her teeth went through her bottom lip. I called the office first before figuring out if we needed to make an ER trip or not. We decided to go to the ER. Your office manager called and checked on [her] at the end of the day to make sure she was okay. That was amazing, thoughtful and kind! I have also had wonderful interactions with the nurses and Laura (ARNP).|
|The office staff are always smiling and know my kids by name whenever we come into the office .|
|When I come into the office for any one of my 3 children I have nothing but respect and helpfulness from the whole staff. They are very understanding and nice people.|
|Dr. Tappan is amazing with my daughter! He is playful with her and speaks to her, on her level (she is only 2). Every encounter she has had with Dr. Tappan has been positive and memorable, despite her being sick. She still talks about how Dr. Tappan found "dogs" in her ears and "moo-moo cows" in her nose...and that was months ago!|
|We love all of the staff at the Fishhawk Office. Our 2 year old loves Rebecca and Dr. Tappan. Nurse Eric is always friendly and asks about both children even though he does not usually do our intake. All of the staff know our family well and go out of their way to be accommodating.|
|I have seen the same friendly, helpful people I’ve been seeing for the last 4.5 years. They recognize me and my child when we walk in. It helps to make my children feel more comfortable and relaxed.|